Return & Exchange Policy

At Jacket-Studio.com, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we are here to help. Please review our return and exchange policy below:

Timeframe: We offer a generous return and exchange window of up to 40 days from the date of purchase. This gives you ample time to try on the jacket and decide if it’s the right fit for you.

Condition: To qualify for a return or exchange, the item must be in its original condition, with all tags and packaging intact. Worn, washed, or altered jackets are not eligible for return or exchange.

Proof of Purchase: Please include a copy of the invoice or receipt with your return or exchange package. This will help us identify the order and process your request promptly.

Inspection Process: Upon receiving the returned item, our team will carefully inspect it to ensure that it is in the same condition as when it was purchased. If the item passes inspection, we will proceed with the refund or exchange.

Refund Process: Refunds will be credited to your original payment method. Please note that it may take several business days for the refund to be processed and appear in your account.

Custom-Size Items: Custom-size items are non-refundable and cannot be exchanged. We encourage you to double-check your measurements and consult our size guide before placing an order for a custom-sized jacket.

Exchange Process: If you would like to exchange your jacket for a different size or style, please indicate your preference in the return package. Once we receive your exchange request, we will process it promptly. The time it takes to receive the new jacket will depend on the shipping option you choose.

Return Address: Returns and exchanges should be sent to the same address of delivery. Please ensure that the package is securely sealed and appropriately labeled.

Shipping Costs: Please note that the cost of shipping for returns or exchanges is the responsibility of the buyer. This amount typically ranges from $25 to $50, depending on the country of delivery.

Contact Us: If you have any questions or concerns regarding our return and exchange policy, please reach out to our customer support team at info@jacket-studio.com. Our representatives are here to assist you and provide the quickest resolution to your query.

We value your satisfaction and aim to provide you with the best shopping experience. Thank you for choosing Jacket-Studio.com!